Frequently Asked Questions

No, this is not an insurance plan. Our discount plans provide you with discounted prices on a wide range of health care services and products; you will pay for services at the discounted price at the time services are received.

First, you can find participating providers by using the "FIND A PROVIDER" page on this website or by calling (800) 290-0523. After confirming the provider's continued participation when making an appointment, members just show their membership card at the time of service. Members are responsible for paying all fees directly to the provider.

Yes, one of the wonderful features of our discount plans is that your entire household can receive the discounts, even children living at college!

Yes, your Careington membership card can be used at any participating provider in the United States. All you need is your member ID number to receive your savings.

You can find participating providers for the discount plan by visiting the "FIND A PROVIDER" page on this website or calling (800) 290-0523.

After you have successfully become a member (either by joining on the website or calling (800) 290-0523), you will be entered into our system immediately and receive your member ID number the same day when you call to receive it. Then, you'll receive your membership materials and membership cards in about 7-10 business days.

If you need additional cards for your household, or have lost your card, please call Member Services at (800) 290-0523. You will receive your membership materials and membership cards in about 7-10 business days.

You may go to the provider of your choice. However, you will only receive a discount by going to a participating provider.

While some ZIP code areas may have a limited number of providers, there are usually providers within a 50-mile radius of your ZIP code. You can refer a provider for participation in the network by visiting and selecting "NOMINATE A PROVIDER." The program administrator will contact the provider with information on how to apply to participate in the program. Because of the application and credentialing process, it may take 60-90 days before a provider is added to the network. Not all providers will agree to accept the discounted fees required by the program.

You will only receive a discount by going to a participating provider. You might try printing out a list of participating providers to share with your doctor or dentist to see if he/she could recommend any of the participating specialist locations.

If you need a membership card, please call (800) 290-0523, or for faster service, email us at memberservices@careington.com.

You can send a copy of your bill and a written letter to the administrator of the plan: Careington International Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate your inquiry, and you will be contacted regarding the findings.

Please submit all issues in writing, including a copy of your bill.

Another great feature of the discount plan is your ability to select any provider from the network. You can change providers at any time, and household members can select their own providers. Call at (800) 290-0523 for help finding participating providers or visit the "FIND A PROVIDER" page on careington.com.

The providers will recognize the name of the network with which they participate, so when you call, it is important to use the name of the correct network.

Cancellations are accepted over the phone at (800) 290-0523 or by fax at (888) 335-7330. If you cancel within the first 30 days of joining, you'll receive a 100% refund, less any nominal processing fees, no questions asked.

Members can schedule appointments with licensed and trained mental health professionals via phone or video chat to get the help they need.

Members can schedule appointments with licensed and trained mental health professionals between the hours of 7 a.m. and 10 p.m. seven days a week.

Members can use DialCare Mental Wellness from 7 a.m. to 10 p.m seven days a week. Members may either call us at (844) 249-4094 for our team to schedule an appointment for them, or members can schedule an appointment via the app or website. Each appointment is scheduled for 30 minutes.

Our licensed and trained mental health professionals are trained to aid in depression, stress, eating disorders, addiction, relationship problems, anxiety, grief and more.

If you are in a crisis situation, please call the Suicide Prevention Lifeline at (800) 273-8255 for help.

If a member calls DialCare Mental Wellness during a crisis situation, we will stay on the line and transfer the member to the Suicide Prevention Lifeline for further help.