Frequently Asked Questions

Is this an insurance plan?

No, this is not an insurance plan. This plan provides you with discounted prices on a wide range of services; you will pay for services at the discounted price at the time services are received.

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Can I use my membership when I travel away from home?

Yes, your membership can be used at any participating dentist in the United States.

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After I register for the discount plan, when should I receive my membership kit?

After your payment has been processed, you will receive a membership kit in 7 to 10 business days.

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How do I get additional membership cards?

If you need an additional card, or have lost your card, please call Member Services at (855) 887-7699. They will be happy to send additional cards to you.

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If my dentist refers me to a specialist who is not in the network, do I still get a discount?

You will only receive a discount by going to a participating dentist.

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What do I do if I feel the dentist overcharged me?

You can send a copy of your bill and a written letter to the administrator of the plan, Careington International Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate your inquiry, and you will be contacted regarding the findings.

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Once I select a dentist, am I assigned to that dentist? How often can I change dentists?

Another great feature of discount plans is your ability to select any dentist from the network. You can change your dentist at any time. Call Member Services at (855) 887-7699 for help to find a participating dentist.

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What should I say when I call a dentist to make sure they participate?

The dentist will recognize the name of the network in which they participate, so when you call, it is important to use the name of the correct network.

What do I do if I have an appeals and grievance issue?

Call (855) 887-7699, Monday - Friday 7am to 7pm.