Q Is this an insurance plan?
A: No, this is not an insurance plan. These plans provide you and your employees with discounted prices on a wide range of services; you and your employees will pay for services at the discounted price at the time services are received. 

Q Can my employees use their membership when they travel away from home?
A: Yes, a membership can be used at any participating provider in the United States.

Q: After I register for the plan, when should I receive my membership kit?
A: After your payment has been processed, you will receive a membership kit in 7 to 10 business days.

Q How can my employees get additional membership cards?
A: If additional cards are needed or if cards are lost, please call Member Services at (800) 290-0523 and press option 1, then press option 1 again. They will be happy to send additional cards to your employees.

Q If a doctor or dentist refers an employee to a specialist who is not in the network, do they still get a discount?
A: Employees will only receive a discount by going to a participating provider. One might try printing out a list of participating providers to share with their doctor/dentist to see if they will recommend any of of the participating specialist locations.

Q What can an employee do if they feel the provider overcharged them?
A: A member can send in a copy of their bill and a written letter to the administrator of the plan, Careington International Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate the inquiry and contact the member with their findings.

Q Once an employee selects a provider, are they assigned to that provider? How often can they change providers?
A: Another great feature of the discount plans is the ability to select any provider from the network. An employee can change providers at any time, and household members can select their own providers. Call Member Services at (800) 290-0523 for help finding participating providers.

Q What should an employee say when they call a provider to make sure they participate?
A: The providers will recognize the name of the network with which they participate, so when they call, it is important to use the name of the correct network.