Q Is this an insurance plan?
A: No, this is not an insurance plan. These plans provide you with discounted prices on a wide range of services; you will pay for services at the discounted price at the time services are received. 

Q Can I use my membership when I travel away from home?
A: Yes, your membership can be used at any participating provider in the United States.

Q: After I register for the plan, when should I receive my membership kit?
A: After your payment has been processed, you will receive a membership kit in 7 to 10 business days.

Q How do I get additional membership cards?
A: If you need additional cards for your household, or have lost your card, please call Member Services at (800) 290-0523 and press option 1, then press option 1 again. They will be happy to send additional cards to you. 

Q If my doctor or dentist refers me to a specialist who is not in the network, do I still get a discount? 
A: You will only receive a discount by going to a participating provider. You might try printing out a list of participating providers to share with your doctor or dentist to see if he/she could recommend any of the participating specialist locations.

Q What do I do if I feel the provider overcharged me?
A: You can send a copy of your bill and a written letter to the administrator of the plan, Careington International Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate your inquiry, and you will be contacted regarding the findings. 

Q What should I say when I call a provider to make sure they participate?
A: The providers will recognize the name of the network with which they participate, so when you call, it is important to use the name of the correct network.