Is this an insurance plan?
No, this is not an insurance plan. This plan provides you with discounted prices
on a wide range of services; you will pay for services at the discounted price at the time services are received.
Can I use my membership when I travel away from home?
Yes, your membership can be used at any participating provider in the United States.
After I register for the discount plan, when should I receive my membership kit?
After your payment has been processed, you will receive a membership kit in 7 to 10 business days.
How do I get additional membership cards?
If you need additional cards for your household, or have lost your card, please call Member Services at (800) 290-0523 and press
option 1, then press option 1 again. They will be happy to send additional cards to you.
What do I do if I feel the provider
overcharged me?
You can send a copy of your bill and a written letter to the administrator of the plan, Careington International
Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate your inquiry, and you will be contacted
regarding the findings.
It's easy to use your discount plan. Once you have joined the plan
and received your membership kit, simply follow these directions
and start using your membership card today! (Some discounts will have specific
directions on how to use. Please review your membership kit for details.)
1.
Keep your membership card with you at all times so it will be easily accessible
to present at provider locations. You must present your membership card
at the time of service to receive a discount. |
2.
To locate and verify participating providers in your area, simply call Member Services at (800) 290-0523.
When calling to schedule an appointment, please refer to the
membership card for proper network identification when speaking
to a participating provider's office. |
3.
You are responsible for paying the provider the entire discounted fee at the time service is provided. |
If you have any questions about how to use your discount plan, call our Member
Services department toll-free (800) 290-0523, any time between 7 a.m. and 7 p.m. CST, for prompt and friendly assistance.