Frequently Asked Questions
Is this an insurance plan?
No, this is not an insurance plan. Our savings plans provide you with discounted prices on a wide range of care services and products; you will pay for services at the discounted price at the time services are received.
How does a savings plan work?
First, you can find participating providers by using the "Provider Search" page on this website or by calling 1-800-290-0523. After confirming the provider's continued participation when making an appointment, members just show their membership card at the time of service. Members are responsible for paying all fees directly to the provider.
Can I use my membership when I travel away from home?
Yes, your membership can be used at any participating provider in the United States. (Some plans may be used when traveling internationally. Please review your membership kit for details.)
After I register for the discount plan, when should I receive my membership kit?
After your payment has been processed, you will receive a membership kit in 7 to 10 business days.
What provider can I go to?
You can find participating providers for the savings plan by visiting the "Provider Search" Web page on this website or calling 1-800-290-0523.
Can I go to a provider that does not participate?
You may go to the provider of your choice. However, you will only receive a discount by going to a participating provider.
How can I get additional membership cards?
If you need additional cards for your household, or have lost your card, please call Member Services at 1-800-290-0523. We will be happy to send additional cards to you.
What if I feel the provider overcharged me?
You can send a copy of your bill and a written letter to the administrator of the plan, Careington International Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate your inquiry, and you will be contacted regarding the findings.
How will my plan purchase appear on my statement?
Your statement will have a charge from "Careington International" for the purchase amount of your plan.*
*Your HSABank card cannot be used to purchase this membership plan as the plan is not considered a qualified medical expense under IRS regulations. You may use any other form of credit or debit card, or checking account for your membership plan purchase.
What if I have a complaint about a provider?
Please submit all issues in writing, including a copy of your bill. You may fax them to 1-800-247-4450, or you may mail them to Careington International Corporation, Attention: Member Services, 7400 Gaylord Pkwy, Frisco, Texas, 75034. Call Member Services at 1-800-290-0523 for assistance.
What should I say when I call a provider to make sure they participate?
The provider will recognize the name of the network with which they participate, so when you call, it is important to use the name of the correct network.
